Returns, Replacements & Warranty Guidelines
Industrial equipment must perform reliably on the job site. We offer a 7-day inspection window and direct access to authorized OEM service depots for guaranteed contractor peace of mind.
Full replacement or refund if an out-of-box electrical, motor, or mechanical defect is detected within 7 days.
We dispatch our carrier to collect defective tools directly from your workshop or project site at zero extra cost.
Beyond 7 days, full manufacturer warranty (6–12 months) is serviced at our authorized repair benches.
1. 7-Day Replacement Eligibility Criteria
A tool or equipment unit qualifies for an immediate 1-to-1 replacement within 7 calendar days of delivery if:
- Out-of-Box Motor / Electrical Failure: Motor fails to rotate, excessive abnormal armature sparking, or trigger switch malfunction upon initial test.
- Transit Damage: Mechanical casing crack, chuck bend, or power cord shear sustained during carrier transit.
- Specification Mismatch: Wrong model, wattage, or chuck size delivered differing from the purchase invoice.
- Incomplete Package: Factory accessories (burst-proof guard, auxiliary handle, depth gauge, chuck key) missing from brand new box.
2. Non-Returnable Items & Exclusions
- Consumables with Opened Seals: Abrasive cutting wheels, flap discs, diamond blades, and drill bit packs cannot be returned once original plastic wrap is broken (unless factory defective).
- Physical Site Abuse: Tools dropped from heights, immersed in water/concrete slurry, or operated on wrong electrical generator phase voltage (e.g. 440V surge on 220V tool).
- Tampered Serial Plates: Tools with removed, defaced, or scratched serial numbers cannot be accepted for return.
3. Step-by-Step RMA (Return Merchandise Authorization) Process
Submit Order ID, tool serial number, and a short video clip via WhatsApp or Contact page.
Our service engineers review the diagnostic video within 3 business hours and issue an RMA barcode.
We arrange logistics pickup directly from your site. Ensure tool is packed in original carton.
Upon bench verification, a brand new replacement unit is dispatched within 24 hours.
4. OEM Manufacturer Warranty Beyond 7 Days
All brand-new industrial tools carry manufacturer warranties (standard 6 months for Bosch GWS grinders, 12 months for heavy rotary hammers, 12 months for ESAB inverters).
During the warranty period, tools can be brought or couriered to any of our 4 regional calibration depots (Coimbatore, Bangalore, Chennai, Hosur) for zero-cost authorized servicing with 100% genuine OEM copper armatures and carbon brushes.
5. Statutory GST Credit Notes & Refund SLA
In cases where an exact replacement model is unavailable or upon mutual return agreement, a formal GST Credit Note is issued under Section 34 of the CGST Act against the original tax invoice.
- Bharat UPI Payments: Initiated within 24 hours; credited instantly to customer's linked bank account.
- NetBanking / RuPay / Cards: Initiated within 2 business days; credited to the original payment source within 5 to 7 banking days.
- Zero Cancellation Surcharge: No hidden processing deductions for defective consignments or pre-dispatch cancellations.
6. Order Cancellation Rights (Pre-Dispatch)
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, buyers retain the unconditional right to cancel any equipment order prior to dispatch from our distribution yards.
- To cancel an unfulfilled order, contact our hotline at +91 90802 23403 or email sales@machpowertools.com with your Order ID.
- Once an electronic E-Way Bill has been generated and freight loaded on the carrier, cancellation is governed under our 7-Day Return and RMA workflow upon physical delivery.
gavel Need Escalation on an RMA or Refund?
Our Grievance Redressal Officer is mandated to acknowledge inquiries within 48 hours.