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How Can Our Engineering Desk Assist You?

Find answers regarding 18% GST tax invoices, B2B procurement terms, E-Way Bill corridors, 1-hour Click & Collect yards, and OEM warranty claims.

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Frequently Asked Questions

11 Answers Found
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Can my firm claim 18% GST Input Tax Credit (ITC) on all tool purchases?

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Yes. Every invoice issued by MachPower Tools is an official GST tax invoice bearing our registered Tamil Nadu GSTIN (33AAACM1234F1Z5, State Code 33). For deliveries within Tamil Nadu, CGST 9% + SGST 9% is billed. For inter-state deliveries, Integrated GST (IGST 18%) is billed. All invoices are automatically uploaded to the GSTN portal for seamless GSTR-2B reflection.
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When will my purchase reflect in my GSTR-2B statement?

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Our ERP automatically synchronizes with the GSTN portal daily. Your purchase is reported in our GSTR-1 filing, typically reflecting in your portal as eligible ITC on the 11th of the subsequent month in your GSTR-2B return.
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How do credit and procurement terms work for enterprise contractors?

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Approved commercial contractors and fabrication workshops can submit structured procurement requests via our Bulk RFQ Builder. Invoices and payment terms are customized based on order volumes and verified GSTIN credentials.
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How do I request a custom quotation or purchase order terms?

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Visit our Bulk RFQ Builder, upload your Bill of Materials (BOM) or tool list, and submit your business PAN and GSTIN. Our commercial procurement desk responds with an official quotation within 4 business hours.
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What is the daily cutoff time for same-day corridor dispatch?

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Orders confirmed before 14:00 (2:00 PM IST) are staged, packed, and handed over to our licensed freight carriers on the same business day. Western TN and Greater Bangalore corridors generally receive delivery within 12 to 24 hours.
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When is an electronic E-Way Bill generated for my shipment?

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In accordance with CGST Rule 138, any consignment with an invoice value exceeding ₹50,000 mandates an electronic E-Way Bill. Our logistics engine generates and binds this automatically with the carrier vehicle details, sending tracking links directly to your mobile via SMS and WhatsApp.
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How do I collect equipment directly from your regional Mega DCs?

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Select "Click & Collect Yard Pickup" and your preferred depot (Coimbatore Kurichi SIDCO, Bangalore Peenya, Chennai Ambattur, or Hosur) during checkout. Within 45 minutes, you will receive an SMS and WhatsApp QR collection pass. Present this pass at the loading dock for express drive-through handover.
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What does the OEM manufacturer warranty cover?

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Brand new power tools carry 6 to 12 months manufacturer warranty against manufacturing defects, motor armature failure, field coil burnout, switch failure, and gearbox assembly breakdown. It excludes normal wear-and-tear items (carbon brushes, power cables) and severe physical abuse (immersion in water, dropping from scaffolding).
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Where can I service my tools under warranty?

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You can drop off or courier tools to any of our 4 regional calibration depots or any authorized Bosch, Makita, or DeWalt service center across India. We use only 100% genuine OEM copper armatures and original factory parts.
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How does the machinery inspection window work on pre-owned equipment?

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When purchasing heavy workshop machinery via the /market platform, buyers have a dedicated on-site physical inspection window to test motor load, spindle runout, and electricals before final signoff.
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What is the 7-day inspection window on brand-new equipment?

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If a brand-new tool exhibits any electrical failure, chuck defect, abnormal spark, or transit casing damage within 7 days of delivery, we arrange free reverse carrier pickup from your job site and dispatch an immediate 1-to-1 replacement within 24 hours.
Need Live Engineering Assistance?

Connect Directly with Our On-Duty Dispatch Desk

Our team of experienced power tool diagnostic engineers and yard superintendents are available Monday through Saturday from 08:30 to 20:00 IST.

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100% Genuine OEM Tools

Pre-tested contractor equipment directly from authorized OEM distributors with manufacturer warranty.

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18% GST Input Tax Credit

Official B2B invoices with CGST/SGST 33 for contractors, fabricators, and supermarkets.

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Corridor Express Dispatch

3-Hour site delivery in Peenya, Coimbatore SIDCO, Sriperumbudur, and Chennai hubs.

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100% OEM Genuine Parts

Authorized dealer hologram on Bosch, Makita, DeWalt, Taparia & industrial consumables.

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