machpowertools offers a 7 days Replacement policy, through its sellers (subject to change according to the sellers return policy) which means that you can return back the faulty or damaged items back to us with in 7 days of receipt(delivery) of the items by sending a replacement request to our email.
This subjects to following conditions:
1. The number of days to raise a return request is calculated from the delivery date.
2. All return request has to be send our support email "firstname.lastname@example.org"
3. The returns are accepted for following reasons only.
a.The Product has significant physical damages during the receipt - Proof of Pictures required with date for approval.
b.The product is not working during the receipt - model no. and serial no. required for approval.
c.Partial Damage, where only a damaged part need to be returned - Pictures required with date for approval.
4. The returns are accepted only if the products are unused and packed in the original manufacturer packing as received
5. Damages and issues happened after the usage due to improper usage or intentional damages caused by the buyer will not be accepted.
6. Accessories and consumables which has been used and which has common wear and tear in nature are not accepted under return guarantee
7. Returned items will be verified by machpowertools service team and Manufacturer service centers to confirm the problem.
8. Buyers need to pay the return shipping charges and they need to ship the goods on their own.
9. Replacements will be processed in 3-15 working days after receiving the product at our warehouse and the claims are justified.
10. Return Shipping charges are borne by the buyer only. (We may provide reimbursements only if the claim is justified as product wrongly supplied or damaged in transit, it is issued as customer credit balance in your account with machpowertools, this credit amount will get deducted on your next purchase.
11. Shipping charges are non refundable, if there is no issues in supplied items, but the buyer returned the item due to mistakenly ordered item or change of mind after the item got shipped.
12. We offer Refunds for the orders approved but not shipped due to no stock or the order cancelled by buyer before the item get shipped or the order cancelled by us due to other reasons, by means of store credit only. If the refund is required through bank then we may deduct the payment gateway charges of 2.5% on each orders.
13. Partial refund of the actual product value after deducting the actual shipping charges incurred for to&from for refund claims raised due to mistakenly ordered item or change of mind after the item got shipped. Shipping charges are not refundable in this case.
14. Normal processing time of 2-14 working days applicable for all refunds towards bank process depends on the mode of payment.
15. Returns or Claims raised after 7 days of receipt will not be covered under return policy. But the warranty policy of the manufacturer will be covered if applicable.
16. Warranty & Serivice offered by the manufacturers or their authorized service centers only, machpowertools do not offer any warranty or Guarantee after the sale
16. This policy covered for purchases happened with in India. Buyers from other countries please refer our exports policy or contact customer care for procedures
Kindly contact us through email support @ machpowertools.com for more details.